New server credit for downtime?? Could not find address

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • Have not been able to login into my server since purchase, attempted re-install, resets, fresh saves, all default settings to no avail. Submitted a support ticket but haven't heard back yet. Assuming I am not going to be able to play until this is resolved so does anyone know how to apply for credit for all this time that my server is not working? Do I need to submit a new support ticket for credit? I hate watching the time count down and I can do nothing.

  • You can see your server there and it doesnt work? I had the cant not find address issue once before too... contact support and tell them about it. They may have you do some stuff like give them your IP address etc etc so they can look at it. Thing is... when this happened before it was not a Nitrado problem.. it was ARK :( They messed something up and not everyone could log in. I dont know what the fix was but I know Nitrado can move your server to different hardware... maybe that will help.

  • Thanks for the input, yeah we can see it just fine but no one can connect. I thought it was the game at first as no CPU usage or anything was going on, so I reinstalled and then I saw the CPU usage actually moving but we still couldn't connect. I searched these forums and a few people have had the same issue and had to go to support so I took that route. Hopefully its something easy they can fix, I just hate watching my days go down, hehe.

  • Hmmmm want to remove the password and make a temp name and ill try and log in? Im on the east coast of the US... we can see it it works for me? You can just wipe it later unless you have others on there who are playing.

    I dont know how to send a pm here or id send you my xbox name and send you a message there.


    Closed the thread.