I am new to nitrado and tried to re rent the ark xbox server... somehow I now have a ark xbox and ark pc server. Any suggestions on how to change this?
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Were you trying to just add more time to your xbox server? If so this must be done via the Nitrado app on your xbox one or a windows 10 pc
yes I was.... I did it thru the android app.... somehow I ended up with another server instead
Yes Repaidrug1 that is why Xbox wants everything for it to be Xbox (owned by Windows) You can manage a server from an APP, even an apple app. but not pay for extra time. Now it sounds like you have your Xbox/PC server and a PC/PS4 server both. Xbox did this specifically cause they dont want Xbox and PS4 mixing
it is fustrating but I have been really happy with the service and the staff.... I know they will fix it for me... just wasnt sure if it was better to wait and call customer support when they open or if they would be able to fix the issue here. i havent been able to figure out how to do a ticket.
Yes the staff is nice. They work with you a lot and seem to always do as much as they can!
Heres how you open a ticket.....
At bottom of this page click support.
On the left of the page that comes up click "my support requests".
then top right of screen click new support request and BOOM.... your set!
make sure your logged in under your account!
I have been to the support page and there is nothing there .... it brings me to the knowledge base and no options for a ticket
Ok... he same window on the left hand side should open when you go tot the main Nitrado page, click your login name and select "My Support Requests".
Hi, I’ve just bought a sever from you guys on my Xbox one but I have no idea how to access it
You can do a lot from the Xbox app or the Windows 10 APP from the windows store, but i like the web interface better for everything EXCEPT for paying the monthly charges lol Like Repaidrug1 found out... use the xbox or windows 10 APP to pay for it.
On the web interface using your browser just access with your account name and login info... then you will see a "my services" section under your loging name on top right of screen.
Then select the server you just purchased and set it up. Its straight forward in the normal mode.. expert mode is a bit harder so just leave it in normal for now. You will find the setup very similar to the host/local settings in ARK when you play standalone games.