So I run a number of Nintrado Ark servers. I set up a new PC server two days ago, and as of today, it's still not visible on Steam (while my other PC server works fine). I know how to add it to Steam server favorites, I know how to set up the server to be seen in-game. It's just not showing up. After repeated reboots, I reinstalled the entire thing. Still nothing.
Okay, so here comes my second problem and the source of my greater irritation. I try to submit a service ticket. The website won't let me because no one ever closed two of my old Atlas service tickets. These existed because I spent weeks trying to get an Atlas server cluster to work properly on Nintrado, including numerous tickets and calls. They could never get it to run reliably, so I killed the servers. Five months later, those tickets were still open. So I marked them as "solved", thinking it might let me do a new ticket (on a different game and server btw). No, still no ability to submit support tickets.
Fine then. I'll call the service number.
When you call in, you get a short message telling you to call back later because they're busy. I'm not kidding. No voicemail, no putting you on hold to wait.
I rent several servers every month, but even if it was just one, this would be unacceptable. Even if you're understaffed/overworked/etc, you need to have systems running to take service tickets properly.
Please respond and fix my issue promptly. The same for everyone else. If you're still going to take our money, you need to still provide some modicum of a working service and customer support. Thank you.