How long does it take for the Nitrado support team to answer my question

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  • I recently changed my server from ark survival evolved to minecraft server, but my new server just keep restarting, it get the error : "FAILED TO BIND TO PORT". As far as I know, I can't change the port myself, so I contacted support but 2 days have passed without an answer. So my question is:

    1. Normally how long does it take ?
    2. Can i cancel my services ?

    Thank you

  • Hello, sorry you have issues.


    Answers:

    Cannot really say how long does it take as the Forum Moderators have no access to see the queue.

    And yes, you may. You have to create a ticket for that.



    In the meantime, you could do a reinstall of the server w/Minecraft. That may actually work.

  • Thanks, i just hate to have my friends waiting. Some people on reddit advised me not to use nitrado for minecraft but my previous server ark works very well so i ignored and set up minecraft server anyway, guess i should have listened.