How long does it take for the Nitrado support team to answer my question

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • I recently changed my server from ark survival evolved to minecraft server, but my new server just keep restarting, it get the error : "FAILED TO BIND TO PORT". As far as I know, I can't change the port myself, so I contacted support but 2 days have passed without an answer. So my question is:

    1. Normally how long does it take ?
    2. Can i cancel my services ?

    Thank you

  • Thanks, i just hate to have my friends waiting. Some people on reddit advised me not to use nitrado for minecraft but my previous server ark works very well so i ignored and set up minecraft server anyway, guess i should have listened.