DayZ XB1 - (Kicked from game - Timeout)

Rented a privated server for Dayz on xbox, usual dayz bugs/glitches from day 1. usual desync, having to relog etc etc.

now for the last 7-8 days everytime i try to connect to my server (wired and wireless) i get the "Kicked from game - timeout" ive tried my account, my alt account and a friends account, all have the same issue.

I've opened ports on my router as per a guide i was led to by your tech support team on the phone, still nothing.

Done all the usual problem solving (server reset, router reset, loaded a backup server save)

Notice alot of people having similar issues and am slightlty worried Nitrado dont give a shit as its been over a week since i put in a support request and not heard a thing back. I'm a day or so away from requesting a refund unless this is sorted

only reply i've had from nitrado is

"sorry that you do not have an answer to your request yet. due to unusually high volume of tickets the response time has lately increased"

Submitted support request 14.3.20, reply from nitrado 19.3.20. Now on the 10th day of not being able to play on my own server

just tested through phone hot-spot, works and connects fine.

Would use my hotspot to play, but im not going to incur the costs for using my data

rang my ISP, they suggested "Port Forwarding" did all that, still nothing.

Your English is better than most British people

How would i go about ping/tracert to my server IP

only taken me 3 hours to figure out how

Quote from HowsMyShot

If you have a computer you can run from your command prompt, IP you will be able to get your dashboard, atleast you can find where you connection is failing when connecting using your ISP which will help them to troubleshoot as at this point the issue is not from Nitrado

done that and the results are 1, 1ms, 1ms, 4ms

Cheers me dears, will do

forgot to mention in original post that i was able to connect and play fine for about a week before this started happening

ISP are sending out a new router, 3-5 days delivery. Will update this when that comes, until then looks like i'm dieing repeatedly on official servers

did that, still nothing (sad reeeeee)

Just got a reply from Nitrado, very quick to blame Dayz itself...

Only solution they provided that i haven't tried is renting a new server....as if i'm going to give them anymore money.