Ticket Response Time

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

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Assistance with all questions concerning your Nitrado service can now be found in these spots:
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Support Wizard: https://support.nitrado.net

    I'm going into day 3 with no response from Nitrado on my support ticket. I don't play with mods, yet I'm getting several error messages in my log files with high CPU use. Only my partner and I play on the server, so I don't see how it's getting so laggy and overloaded.


    Is this the typical response time? This is the first server I've ever rented from Nitrado.

    Quote from Rondeau04

    response time is usually around 24 hours could you tell me the date on the ticket. It is taking a little longer on supports side with tickets at the moment. What was the date you sent the ticket out?

    I thought it sent on 3/19, but the timestamp on the ticket was a little bit after midnight technically, so it was technically 3/20, at around 12:15am or so. I'm a night owl, so I'm usually playing late at night lol.


    If I had mods, or anything like that, I'd understand the possibility for slowness and lag, but I can't even run on my dino at this point without the entire screen jutting around and lagging. It's awful. The game, at this point, is basically unplayable.


    I'm currently paying for an ultimate server, so I was hoping to avoid issues like these (since I play without mods currently, and only with me and my partner), but I'm starting to wonder if I'm wasting my money.


    The game, for me, is essentially broken at this point. Does anyone know what log errors like the one below mean? I keep getting errors like this:


    LowLevelFatalError [File:H:\ConsoleBuilds\PS4\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 151]

    Ran out of memory allocating 65536 bytes with alignment 0

    KERNELBASE.dll!UnknownFunction (0x00007fff838b9129) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4892a8a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a486231a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a47f87d4) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4888289) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a488913d) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4889aca) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a38eed77) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a50a3c9b) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a50a9568) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3e8ed0a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3894f60) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3892571) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a389154c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3891361) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a389103a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3c0b2ff) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4d0950e) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4fbf982) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a47f112a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a47f0b3e) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a47f2af3) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4f91a23) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4f95cc8) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4e5b99e) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4e5d218) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a4dcd5e0) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3797e0e) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3793d9c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3798d0a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a3798e61) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7a5d74709) + 0 bytes [UnknownFile:0]

    KERNEL32.DLL!UnknownFunction (0x00007fff846e7974) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007fff86e2a271) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007fff86e2a271) + 0 bytes [UnknownFile:0]

    Last Remote Function NetDidLand