Ticket response time? Server crash issues ongoing

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  • I finally submitted a ticket on Thursday evening and it's now Saturday and I have yet to hear anything back. I still have issues with my server crashing every couple of hours or more with memory errors referenced in the log file. I have to stop and restart, and lose time. Last night we spent 4 hours rolling back to the same time period due to multiple crashes and restarts. This has been going on since the DLC went live. Some play sessions we can go for 4-5 hours without issues. Sometimes it has chinese characters at the bottom of the log and sometimes it does not. Just now I restarted, got back in and within 2 minutes it crashed again. Supposedly this was fixed since the message is not in the web interface section any longer, but not for me. I just paid for another 90 days of hosting on two servers so I'd rather not have to move to another provider. To say I'm frustrated is an understatement at this point. X(

  • Just crashed yet again.


    Crashstack log info:


    LowLevelFatalError [File:F:\build\trunk\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 1048576 bytes with alignment 0



    VERSION: 306.84

    KERNELBASE.dll!UnknownFunction (0x00007ffbb4b59129) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff729585aea) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7295533a9) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff729578dba) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7295521dc) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff729afb579) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff729bc3033) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff729bbc318) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff72a81d82e) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff72994f909) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff729b9c869) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff729b95d45) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff729b02201) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff727c6b062) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff727c66f1c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff727c6c01a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff727c6c169) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff72ab1a829) + 0 bytes [UnknownFile:0]

    KERNEL32.DLL!UnknownFunction (0x00007ffbb5c67974) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffbb89da271) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffbb89da271) + 0 bytes [UnknownFile:0]

    慌瑳删灥楬慣整⁤捁潴⁲偓畬䝳潬慢䅬瑣牯䍟た਍慌瑳删浥瑯⁥畆据楴湯䌠楬湥䅴正潇摯潍敶਍

  • I'm having the same issues on my server.. Here's my log


    ShooterGameServer.exe!UnknownFunction (0x00007ff71307ff03) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff71307fa79) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713189443) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713188166) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff712fb3556) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff711a642b8) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713169eb6) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713162528) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7130c4fc9) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff71189ee32) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff71189a5dc) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff71189fdca) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff71189ff21) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7141b6847) + 0 bytes [UnknownFile:0]

    KERNEL32.DLL!UnknownFunction (0x00007ffcc93b7974) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffccbcea271) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffccbcea271) + 0 bytes [UnknownFile:0]

    慌瑳删灥楬慣整⁤捁潴⁲畂汩䵤瑡湩敥਍慌瑳删浥瑯⁥畆据楴湯䌠楬湥䅴正潇摯潍敶਍

    Looks the same as yours

  • My server is just two of us playing and it happens randomly. Sometimes we can go for 5-6 hours between crashes or just a few minutes between. I do see that the graph for the RAM usage stays pretty level around 5 Gigs and suddenly it spikes to above 5Gig at pretty much exactly the moments in time that the server crashes. CPU processing seems to go from 0 to 90 in spikes every 5-10 minutes or so too. Not sure if that means anything.