Nitrado at it...

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    My Dayz server has been down since Friday. Now, this isn't a cry for help here at all. I've given up on Nitrado completely. Anyway, this is the reply I received from my "support" ticket:


    Hello,


    Thank you for your support request.


    We have moved your game server to different hardware. As a result, your game

    server's IP address and/or port number may have changed.


    Please let us know how your server is performing now.


    If you have any further questions or concerns, please do not hesitate to let

    us know, as we are here to help.




    I thought, oh maybe they've actually done something. Nope. Nothing had changed. Server still awol, & stuck in a constant restart loop. Which leads me to believe that no actual attempt was made to fix it.


    If you want to try save face over this, issued refunds to all customers affected, but I highly doubt that'll happen, so bye bye Nitrado.


    Nitrado in a nutshell. Worked well for a while, then as soon as you need help, you're on your own.

    have you reopened your support ticket to tell them that the change did not work? If your ip and port number changed. Then yes they made the attempt to fix the issue.


    I would reopen and tell support that the change did not work. As for refund or anybting along those lines you must go through support for that as well.