My Dayz server has been down since Friday. Now, this isn't a cry for help here at all. I've given up on Nitrado completely. Anyway, this is the reply I received from my "support" ticket:
Thank you for your support request.
We have moved your game server to different hardware. As a result, your game
server's IP address and/or port number may have changed.
Please let us know how your server is performing now.
If you have any further questions or concerns, please do not hesitate to let
us know, as we are here to help.
I thought, oh maybe they've actually done something. Nope. Nothing had changed. Server still awol, & stuck in a constant restart loop. Which leads me to believe that no actual attempt was made to fix it.
If you want to try save face over this, issued refunds to all customers affected, but I highly doubt that'll happen, so bye bye Nitrado.
Nitrado in a nutshell. Worked well for a while, then as soon as you need help, you're on your own.