Restarting Issues Across all platforms

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  • This. Is. Getting. Absolutely. RIDICULOUS! I am usually a very patient and understanding person but when I get pushed off the way that I am being pushed off. I am getting extremely annoyed. My server has been down since 12:24 p.m. February 29th. I had my girlfriend call Nitrado's US support number at around 3 p.m. after I submitted a support at around 1:30 p.m. and recieved no response. While she was on the phone with Emanuel he told her that they were still "working" on the issue and that they had zero estimate on when the issue would be resolved. She literally asked him verbatim "So it could take a couple more hours up to a week and you couldn't even estimate that for me?" In literally the most polite way possible and he literally told her "Ma'am it could take a couple more days, we hope it doesn't take a week. Good bye." And then she just tried to apologize for upsetting him and he just kept saying goodbye. All we want is DUCKING ANSWERS! ALL OF US ARE PAYING MONEY FOR SERVERS THAT NONE OF US CAN USE. FORCE STOPPING OUR SERVERS ARE NOT GOING TO WORK BECAUSE THEY ARE LITERALLY STUCK TRYING TO RESET AND THEY CANNOT. FIX THE ISSUE OR GET READY TO START REFUNDING ALL OF THESE LOYAL PEOPLE WHO HAVE GONE AND LOST THEIR PATIENCE. I MEAN COME ON THIS IS YOUR JOBS SO DO THEM!:cursing:

  • Hello


    I'm sorry you were unhappy with the phone call with support I can assure you he wasn't trying to duck anything he was giving you the only answer he may have been to give at that time. Support is working hard at trying to get things back on track. Please continue to be patient. I know how frustrating it can be. If I hear anything more on the issue i will be sure to post right away.

  • I mean it is just purely ridiculous. I am using my hard earned money on a server hosting website that isn't even properly hosting my server. I mean honestly, this is so upsetting. There is really no excuse that there isn't an eta on a fox yet considering it has been more than 24 hours. I am being hounded by my people who are counting on me. I can't give them an answer because no one is giving me an answer. SUPER frustrating.

  • Aw. The wee support dude had his feelings hurt. Bless him...


    Well, they have to realise we are PAYING customers here. We have a right to be slightly irate at the handling of this situation. I've a feeling a few of us will be moving on after this debacle.

  • Bullshit you guys are working on it! It has been 3 days! Fix the damn issue! Honestly at the rate this is going my girlfriend was right it is going to be a effing week. Is Nitrado going to give me a free month for all of this bullshit? Considering I literally CANNOT PLAY MY EFFING GAME!!!

  • Bullshit you guys are working on it! It has been 3 days! Fix the damn issue! Honestly at the rate this is going my girlfriend was right it is going to be a effing week. Is Nitrado going to give me a free month for all of this bullshit? Considering I literally CANNOT PLAY MY EFFING GAME!!!

    I cannot give an answer on extension and or added time you have to do that through a support ticket. Please refrain from using swears as well. I wont warn this time as I understand your frustration.


    I'm going to add in a link below as well to keep everything under one thread