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  • When a server is purchased, it is instant. Not knowing what you purchased and how we are unable to provide a clear answer.

    If you were wanting a XBox server, you would purchase through the MS Store as the web message pops up during a purchase. If you applied money to your web account here at Nitrado in hopes to use it for a XBox, that will not work.

    You may want to provide the following: Server Type, Game, and clearer description of your issue.

    Thank you.

  • Hi thanks... I play DayZ on Xbox... I went into nitrado app on my Xbox... selected 30 days 10 slots... selected London... and paid... payment has left account.. I have email from Microsoft... confirming purchase of nitrado server... 10 slots.. purchased thru the store... that was 22 feb.. ..

    Sorry for lack of info.. any help would be great... the nitrado app on my phone still says no servers rented.. ??

  • right now I’m in the app on Xbox... servers tab.. it’s prompting me to go to orders screen.. I go to order screen.. it’s expecting me to purchase again.. as if I haven’t already...

    I’ve not had this problem before when I have rented for DayZ (original map) or for ark... not sure what’s happened or what other info I can give.. apart from order number on email

    Order 1412086194    
    hope that helps

  • Please contact the support, the mods here in the forum do not have access to your services.

    ticket.png Ticket erstellen | Create Support Ticket twitter.png Twitter Status Page:
    phone.png DE:+49 (0) 721 7540 44 44
    : daily 10:00 - 18:00 (CET) |

    : daily 18:00 - 04:00 (CET)

    Für Anruf in das deutsche Festnetz (+49): Gebühren sind abhängig vom jeweiligen Anbieter.
    Anrufe aus dem Mobilfunk abweichend, max. 42 Cent/Min inkl. USt. Kosten für Anrufe ins Ausland bitte beim Telefonanbieter erfragen.
    +1 775-321-2102
    daily 2:00pm - 6:30pm (PT)

    Please ask your phone provider for the exact cost. US number is a standard landline number in Reno, NV.
    skype.png Kostenlos per Skype (nur Telefon, kein Chat)
    German: daily 10:00 - 18:00 (CET)
    English: daily 18:00 - 04:00 (CET)
    Call for free with Skype (only phone call, no chat), daily 2:00pm - 6:30pm (PT)

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.

  • hey I have a message saying you guys are sorting restarting issues on servers ? Mines been fine can I still go into mine and adjust all my files etc as i need too make adjustments or will mine stop working also if i stop it ? Cheers