Server restart loop

Hey again, my server is constantly restarting on its own, sometimes I can play 20 minutes or so and then others I play for 5 or less and it boots me. I have tried stopping and starting on my own but it still does it, now it says it has been restarting for the last 40 mins or so. All the progress I make disappears when it kicks me off I finished a build and now it's half done because it kicked me out and went back to it's last save. How can I fix this? I'm paying for a server I cannot use... Please and thank you

Quote from Rondeau04

if forcestop isnt working you will most likely have to submit a support ticket

How do I submit a support ticket? I got an alert that the problem was being fixed. The message was gone so I assumed it had been fixed... But nope... Sometimes I can play for 3 hours uninterrupted then I play for 5 minutes, I can't even get through one cave run because I get half way everything stolls attacking, I can't click on things and it boots me, when I go to nitrado it says my server is restarting, or it's green but still not working. And I'm the only person on my server. I've seen ALOT of other ppl saying they had similar problems, and their posts have good back months and some a year. I just don't understand what it is that I am paying for exactly. I have tried to be calm and hope it was fixed but it's like jumping through hoops to get actual help or answers... I don't know what else to do.

Quote from shindongchan

There is an item called support in the nitrado homepage menu. There is a ticket there.

I filled one out! Than you so much, I was having trouble navigating the page.