Lifted ban on a user, but user still cannot access the server

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  • So we had an issue where a user was banned, the issue was resolved and the ban lifted. However the user still gets the "you have been banned" message when attempting to access our server.

    We have restarted the server
    Confirmed that he was no longer banned in user controls, gen settings, and expert settings.
    White listed the user

    I'm not sure what else to do for the poor guy.