Can't join my server

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • Hello.

    This issue unfortunately has to be handled by one of our technicians the best thing to do with this issue is to call them during their open hours depending on your location. Explain to them the issue and they should be able to move your server to a different cluster. That's usually the best fix for the cannot retrieve address error.

    DE: +49 (0) 721 7540 44 44

    daily 10:00 - 21:00 (CET)

    US: +1 775-321-2102

    daily 2:00pm - 6:30pm (PT)

    Please ask your phone provider for the exact cost. US number is a standard landline number in Reno, NV.

    Call for free with Skype (only phone call, no chat)

    Skype: daily 10:00 - 21:00 (CET)

    Skype: nitrado-us daily 2:00pm - 6:30pm (PT)

  • What did you already tried in order to resolve the issue? Basic things you can try:
    - Go to "settings" -> "General" and klick "Default settings". With that you reset all your settings one time. Now only change the name of the server and restart it.
    - Reinstall you server completly unter the option "Reinstall" in your webinterface. Change the name afterward in order to be able to see the server.

    - Check if you can join other servers with the same map installed

    If nothing helps, like ray said, please write or call us to help you out further.