How to get a refund and close the account ?

  • Hello there,

    I'm not enjoying the service as much as i expected and wish to get a refund, at least, for the months in coming.

    Problem was : I took the server to play Don't Starve Together (with caves) which is a main feature of the game.
    - After a talk on the forum to solve the problem what was "i can't open caves and dunno why ?" It appears that Nitrado ask for me to get 2 servers in order to open them. (Where is it mentionned BEFORE subscribing to anything ? I havn't seen anything about this.)

    Another problem was reported by some of my players but it appears that there is a LOT of lag for some of them even while their connexion was very good at the same time (with no download or whatever)

    I can't afford for 2 servers and if I need 2 servers to play the full main game experience of DST, it's just a no for me. Can you explain me what to do to get a refund of what i've paid for the rent please ?

  • You have to contact the support, we here in the community forum do not have access to your account nor can we help with payment related problems.



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    Closed the thread.