I purchased a Ark Xbox server through the Nitrado Xbox app last Thursday but never received the server. I got the email confirmation from Microsoft that I purchased the server. It shows up in my order history that I purchased the server but on the Nitrado Xbox app under servers it says I dont have one. Even on the Nitrado website it says I dont have a service. I contacted Nitrado support about this and they're saying its a issue with Microsoft stores API. Then earlier this morning got another email from support saying this issue still seems to be persistent and that I should contact Microsoft for a refund. I'm wondering how many others have bought an Xbox server recently and hadn't received the server or if others have bought a server and did receive the server.
Its what it says, its an API issue and it does happen. The only way to resolved is when the customer goes to MS and asks for a refund, then purchase a new one. It could have been atm it was purchase the connection was down. This sadly does happen, but rare. Others are purchasing and it works fine. Probably a glitch that day.