Joining Failed Error

I have an Ark Server that I and other players have been unable to join since January 9th. Several players were on the server when it booted all connected players and have not allow access since.

The server can be found in the session list, but when we enter the password we receive a "Could Not Retrieve Address" error. I have attempted to rollback the server, wipe the server, and reinstall the server. All attempts have been unsuccessful.

I have submitted a ticket with support, but its been days with no response.

Anyone have any ideas?

Yes. Removing the password did not resolve the "Could not retrieve address" error.

I feel like I've tried everything in my power and just wish I'll hear from either someone willing to help or any sort of update on my support ticket.

It's difficult to justify paying upfront for a server you don't get access to.