Server constantly crashing out with Memory errors

Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!

Click here to go to the Discord Server!
  • Hi, is anyone else experiencing issues with their Ark server, I am running two servers with identical mods but one is constantly crashing out. At first it was like every 20mins and now its not even lasting minutes. I am constantly getting Crashstack errors referencing about memory.


    LowLevelFatalError [File:F:\build\Trunk\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 135168 bytes with alignment.


    VERSION: 304.441

    UnknownModule!UnknownFunction (0x00007ff9bc9a85bc) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x0065006300720075) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x00007ff796cc75b0) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x00007ff796cc75b0) + 0 bytes [UnknownFile:0]


    I would of started blaming the mods but I have an identical server with the same mods which is stable. I have raised a support request too but was curious if I'm the only one with this issue.


    Thanks!

    Adam

  • it's the same for me but my log is more like

    LowLevelFatalError [File:D:\ArkSVN-Gen1-TrunkQA\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 135168 bytes with alignment 0



    VERSION: 306.74

    KERNELBASE.dll!UnknownFunction (0x00007ff9dda58e6c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bc2d4a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6b90609) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bb601a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c5c6baf5) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6b2e7ee) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6b25b85) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bfbceb) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bfb7aa) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bfb41b) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bfa359) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6c3a5b2) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bfe391) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bfde2c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bfe479) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bfde2c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6c004ea) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6c00c03) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6c270f1) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bde0d5) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bea852) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6c123f8) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6c1230a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c748c3d8) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6bff026) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6be350d) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6be1eb2) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c6be42af) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c5b8f305) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c732a65c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c73271dc) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c5b99f97) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c713e913) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c5b89977) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c52aa1b9) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c52a6e0b) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c52ac01a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c52ac169) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7c81579b9) + 0 bytes [UnknownFile:0]

    KERNEL32.DLL!UnknownFunction (0x00007ff9de7013d2) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ff9e05c54f4) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ff9e05c54f4) + 0 bytes [UnknownFile:0]


    i created a ticket but they take forever to respond.
    got two server's, smae mods. one is stable but the other one crashes after some mins

  • well I just built a Genesis map and I'm getting ALOT of crashes, lots of crashstacks and its almost every few mins, i get a period where it will work for few hours and then boom servers down, I dont know if its WC, my Nitrado server or one of my mods S+ or Super Spyglass that is cause. The error is not exactly explicit to help me find the cause of the issue. I did have a few more mods but the instability of the server made me remove them in attempt to make it playable, which has not worked.

  • created a ticket 2 days ago, no respond at this time

    i created a ticket some days ago. finaly got a reply back and the answer they gave me was completely wrong subject xD their reply felt like it was a bot answering me...

    Their reply " Hello Survivor! Currently, there may be problems with the start and restart of ARK: Survival Evolved Gameservers. We are already working extensively on a solution so that the gameserver can be used again as normal in the near future. As soon as this has been fixed we will inform you in this ticket. IMPORTANT: If the problem should resolve itself in the meantime, please close this ticket via Nitrado.net -> "My Support Requests". We apologize for the inconvenience and wish you a pleasant day.

    my ticket was about bad hardware performance (ran out of memory = server crashed constant) and they asked me if i wanted them to move the server to a rig with better hardware, and i said yes but haven't happend yet....
    some days passes and i got that "bot" reply...

  • I donno if this is a thing but i upgraded the ram on the server by paying for the advanced and that seemed to have fixed it.
    So far it's been stable & no crash
    i suspect the new DLC requires more Ram to function

  • I donno if this is a thing but i upgraded the ram on the server by paying for the advanced and that seemed to have fixed it.
    So far it's been stable & no crash
    i suspect the new DLC requires more Ram to function

    the ram option is only for minecraft. All other games, besides the above mentioned, include all resources (no limit). it says. so basicly a waste of money

  • Same problem here, happens since Saturday night (Europe)


    LowLevelFatalError [File:D:\ArkSVN-Gen1-TrunkQA\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 65536 bytes with alignment 0



    VERSION: 306.78

    UnknownModule!UnknownFunction (0x00007ffba2e64048) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x006e00690067006e) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x00007ff790408440) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x00007ff790408440) + 0 bytes [UnknownFile:0]

    慌瑳删浥瑯⁥畆据楴湯䐠獥牴祯桃牡敧畂晦彦畍瑬捩獡൴

  • Same thing on my server with Genesis.



  • I donno if this is a thing but i upgraded the ram on the server by paying for the advanced and that seemed to have fixed it.
    So far it's been stable & no crash
    i suspect the new DLC requires more Ram to function

    the ram option is only for minecraft. All other games, besides the above mentioned, include all resources (no limit). it says. so basicly a waste of money

    Nope, there is a new option for hardware performance upgrade now, the advanced one seems to keep it up!
    (see image)
    the minecraft ram option is below that and is greyed out....
    https://drive.google.com/file/d/1tnssrryj-3hizlrau1_o0ullzs6mqokl/view?usp=sharing

    Server is still up after 24 hours and has had multiply people on it now!

  • same here:


    LowLevelFatalError [File:D:\ArkSVN-Gen1-TrunkQA\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 262144 bytes with alignment 0



    VERSION: 306.78

    KERNELBASE.dll!UnknownFunction (0x00007ffb55f09129) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7137e4b8a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7137b2449) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7137d7e5a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7137b127c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713d5a619) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713e22129) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713e1b3b8) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff714a7c8ce) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713bae9a9) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713dfb909) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713df4de5) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff713d612a1) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff711ecb062) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff711ec6f1c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff711ecc01a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff711ecc169) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff714d79889) + 0 bytes [UnknownFile:0]

    KERNEL32.DLL!UnknownFunction (0x00007ffb568a7974) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffb58fda271) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffb58fda271) + 0 bytes [UnknownFile:0]

    慌瑳删灥楬慣整⁤捁潴⁲慐慲䍟慨慲瑣牥䉟彐彃㤴ല䰊獡⁴敒潭整䘠湵瑣潩汃敩瑮汐祡潌慣卬畯摮਍

  • Aaaand again.. 3rd time today:

    LowLevelFatalError [File:D:\ArkSVN-Gen1-TrunkQA\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 1179648 bytes with alignment 0



    VERSION: 306.78

    KERNELBASE.dll!UnknownFunction (0x00007ffba2e64048) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78dd04b8a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78dcd2449) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78dcf7e5a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78dcd127c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78e27a619) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78e3420d3) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78e33b3b8) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78ef9c8ce) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78e0ce9a9) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78e31b909) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78e314de5) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78e2812a1) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78c3eb062) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78c3e6f1c) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78c3ec01a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78c3ec169) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78f299889) + 0 bytes [UnknownFile:0]

    KERNEL32.DLL!UnknownFunction (0x00007ffba35f8364) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffba5e4e851) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffba5e4e851) + 0 bytes [UnknownFile:0]

    慌瑳删灥楬慣整⁤捁潴⁲潖捬湡彯湁祫潬䍟慨慲瑣牥䉟彐彃ര䰊獡⁴敒潭整䘠湵瑣潩汃敩瑮捁䝫潯䵤癯൥

  • DOAGEN

    Closed the thread.