Server constantly restarting

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  • I was due to renew my server, I reduced the slots, it seemingly created a new server for me and I appeared to lose 3 days of paid server time.

    Now the server is stuck in a restart loop that I can't seem to stop, I went to open a ticket but the ticketing system seems to just redirect me to FAQ's.

    Send help,
    Cheers.

  • You have to look below and click on to submit a ticket. The system takes everyone to the FAQ in an effort something from the there may help.

    Moderators have no access to servers or accounts. You will need to submit a support ticket.

    Support | nitrado.net

  • BTW: You did not loose 3 days of paid time. During upgrade you get a full "refund" for the remaining runtime, a downgrade will only result in a partial "refund" (if im correct, you will only get 50%).

    It's not really a refund, it's just calculating the money for the remaining runtime. Depending on what you are doing, the upgrade will consider the whole amount during payment, a downgrade not.

    Also, the runtime will always be one of the available options. So 3 days or 30 days or ....


    Simply extending the server will add only the days you paid for.

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.