On the second day of using the services of nitrado I begin to understand that the money is wasted!!! Server Life is Feudal did not want to work from the first day! Technical support is silent for 2 days! Independent solution of the problem does not give anything, since nitrado does not have enough controls. Reinstalling the game also does not get rid of problems! I apologize for the English, I write through a translator!
Sorry you are having issues.
Did you try a 'reinstall' yourself? If you haven't, please give that a try.
Do the reinstall and no modifications. See if the server runs as default.
Is there really someone there and answer questions? If you carefully read my post, it says that I have already tried everything, including reinstalling the server, and completely removing everything with a new installation...
I read the post, but we still ask the basic questions cause some dont really do what they say. Its like a hint or reminder.
Also you are not including alot of info. IE: Game, Platform, error logs.
If you already did a reinstall then you will need to wait for support to respond to your ticket.
Moderators do not have access to servers or accounts. This is a Community Support Forum for folks to help each other as a Community.
Tickets typically are picked up 24-72hrs in the order in which they are received.
Clearly. Simply in my post as times attached screen with information about how, that I turned to technical support and from it silence... 72 hours is too long for such questions... All the same, the money is paid, and the services are not provided due to the fact that the service is not properly created!!! If You do not have access to the services then there are no complaints. Thanks for the clarification. And it would be nice if you provide information on how to return the money for something that does not work, unless of course You have this information...
As stated earlier, you will need to wait for Nitrado Support to get back to you on the ticket.
Include on the ticket of your frustration if you have not already. They will take care of you.
Again though, include more info. Cause if they pick up that ticket and being its kinda blank of info, include game, platform, error logs if you have any. Or they may reply with 'need more info" then you are waiting again. The rule of thumb is to include as much as you can on the initial ticket. I always write books when I submit mine.
They support the servers hardware.
We will wait for technical support. Just surprised by the fact that technical support does not have ALL the necessary information on my request. On how many I understand, she sees, from whom emanates request, she sees on what game and what theme (at least under appeal to technical support whilst what game and what theme). So same tech support owes it have access to all my logs, not so whether? Don't they own the service? Personally, I know what and where is happening on my server hardware... For the first time I decided to shift part of the load to a third-party organization, and immediately got an organization incompetent in all matters....