Crossplay Refused?

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for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

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  • I am on Windows 10 trying to get into my server and this is the error I keep receiving.


    Crossplay Refused - The Host does not currently allow crossplay with your platform


    This is the 2nd time in one month, I have paid for a service and only get 60% of it.

  • Same. Paid for a server just to join a friend, and now can't, because I'm on WIndows 10 version, and my friends are on Xbox version. Not impressed.


    Also seems Nitrado don't care enough to fix this as it appears to be an ongoing issue. May just request a refund and tell them to go F*** themselves.

  • Same. Paid for a server just to join a friend, and now can't, because I'm on WIndows 10 version, and my friends are on Xbox version. Not impressed.


    Also seems Nitrado don't care enough to fix this as it appears to be an ongoing issue. May just request a refund and tell them to go F*** themselves.

    Have they set everything up and done the cross play id And enabled it on yours as well. Yoh must link them both together and restart all server to enable it fully.


    I've confirmed its working fully. Make sure your app and everything else are up to date as well.

  • They are not speaking of Cross-Ark, but crossplay between windows 10 and xbox one.. I just set up my server today and can't even join my own server though it is running, shows up in the session list and I DO have the correct settings as far as I can tell. I really need this to work... or did I just throw more money away?

    On Windows 10, NOT Steam... Set to this:

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    Yet I get this:


    67e36e491b1f25b339e8752a8039673a.png


    I rented your service directly after wasting money on another service SIMPLY because it promised I could set up a crossplay server for xbox one and Windows 10, yet my PC cannot connect.


    I need a solution.. or my money back.

  • yes, both ways, and I have turned off the server.. unchecked, refreshed control panel, rechecked.. refreshed (to confirm the changes were saved in control panel's end) then started the server.. and same issue. I have been on the phone with support twice in the past hour and now they are attempting some hardware change. If a solution is found and I have any information to share, I will update you here for the good of others having trouble.

  • yes, both ways, and I have turned off the server.. unchecked, refreshed control panel, rechecked.. refreshed (to confirm the changes were saved in control panel's end) then started the server.. and same issue. I have been on the phone with support twice in the past hour and now they are attempting some hardware change. If a solution is found and I have any information to share, I will update you here for the good of others having trouble.

    Make sure you manually check for the update thats what fixed mine

  • I find this pretty likely lol. A couple of hours ago I discovered my version isn't up to date and when I checked manually there was an update of 51.6gb. I feel kinda silly not checking that earlier with all of the troubleshooting I have gone through.. but then again I guess I have grown pretty accustomed to the Steam way of doing things and patches automatically installing when available or at the least before a game launches.


    The update keeps stopping and does not resume on it's own.. so it is slow going, again regardless I'll update here if it fixes it.

  • I find this pretty likely lol. A couple of hours ago I discovered my version isn't up to date and when I checked manually there was an update of 51.6gb. I feel kinda silly not checking that earlier with all of the troubleshooting I have gone through.. but then again I guess I have grown pretty accustomed to the Steam way of doing things and patches automatically installing when available or at the least before a game launches.


    The update keeps stopping and does not resume on it's own.. so it is slow going, again regardless I'll update here if it fixes it.

    It's all good Bedlam125 I always forgot xbox does weird stuff. Please let me know if this fixes it

  • It did in fact fix it! So.. that being said I strongly suggest you, NITRADO.. add this to your knowledge base pre-ticket suggestions. Since Microsoft has not implemented the ability to auto update your game client. I am not sure about the OP, but for me this problem is resolved and I am logged into my private server via PC Win 10

  • It did in fact fix it! So.. that being said I strongly suggest you, NITRADO.. add this to your knowledge base pre-ticket suggestions. Since Microsoft has not implemented the ability to auto update your game client. I am not sure about the OP, but for me this problem is resolved and I am logged into my private server via PC Win 10

    This has been fixed for me for a while now


    As far as having them add it to a knowledge base, I just make it easier on myself once a day before I get any gaming going I open the Store and check for updates takes a whooping 20 seconds

  • Yes, that's why I said I felt silly for not checking it sooner.. but regardless, with as many people that are having the same issue having that reminder might help. I for one never thought of it, because I never played on xbox or win 10 before, always steam so.. patches are automatic.