Player getting "Host Pending Connection Timeout" - Stuck when jumping severs(XBOX) - Looking to delete player

I have a player account that is "stuck". Something happened when crossing between B1 and C1 - the character ended up disconnected. I've tried restarting the servers, even replacing the servers, even restoring from backup (it was shortly after the backup was made).

None of has resolved the issue. I've been trying to figure out how with Admin Commands to delete the Player Profile from the cluster, as the Player says they'll just start over (I can always give them their Company back etc.)

Anyone know how to do this on the Xbox servers? OR, how to fix this error for the player?

I'm using the 3x3 Paradise Map, and have nine active servers in the cluster.

Thank you.

Quote from Rondeau04

I've gotten this error with passwords enabled and also if I've moved a grid or a server . You might have to reserve in the grid editor and try that

What .. exactly do you mean by "reserve in the grid editor"?

This doesn't seem to be affecting anyone else - and I can move between servers with another account (just tried). That is why I'm looking for how to purge a user from the Database/Game so they can just log in again and recreate.

Quote from Rondeau04

Quote from Ferretpelt

What .. exactly do you mean by "reserve in the grid editor"?

Sorry. Resave!! New phone

NP. Yep, did that. Even restored a backup, Powercycled the whole Grid Layout. And apparently nitrado moved the one server to different hardware. Still can't allow this person to log in. And other account can log into the same server, from the same machine and location - to the same grid.

Oh for the days for a simple "delete profile" command.