CGNAT Blocking AT&T Players

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  • I am hoping there may be a solution at our server end for this one!

    We have just moved our Ark servers over to Nitrado from another Host. But some player are having issues connecting to our servers.

    - At first I could not access the Nitrado website from Brisbane AU until I called my ISP Aussie Broadband, and they turned off GCNAT. Now all good and have no issues.
    - Unfortunately we have players in the states who are (using Cox Comm and subsequently) being blocked by AT&T because they do not offer static IP addresses.

    I am by far no expert on CGN's and I understand this is a user issue but is there a way we can remove some type of security or feature at our end which allows out players to play on our servers? I am just hoping there's something we can do.
    Thanks,
    Kim