Private server connecting failed message

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  • second time in less than a week that I've had problems.

    My private server shows it's running on the nitrado app but when trying to login to the server it shows the message CONNECTING FAILED an unknown error has occurred-. I have 27 people that play on the server including myself.

    I need this issue resolved as quickly as possible
    If these problems persist, I will have no choice but to stop my service with nitrado.
    I cannot in good conscience keep renting a service that has this many problems and issues back to back.
    Please fix this issue as soon as possible, please.