My server constantly restarts. No idea on how to fix. I have tried re-installing the game on the server.
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If reinstalling did not work the next step would be to submit a support ticket or call the hotline during business hours
What is the normal response time on a ticket?
I have had a ticket open for this issue since yesterday - if that gives you any idea of response time on this. Hoping just to get a reply on the ticket to let me know what is happening.
EDIT: Response confirmed, having to be pushed up the ladder for resolution.
Thank you, I also have a ticket in for the problem, but they have not reviewed it yet.
Tickets are worked in the order in which they are received.
Some folks have experienced 24-72hrs. In some cases- longer due to issues in which resources are thinner.