Long queues for tickets ( Hope is yet not lost )

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net
  • Hello there! This may be a totally useless thread but!

    As I am not the only frustraded customer of nitrado ( right now ) I just want to put something out there for us to read.
    A little comment of hope.

    What we all just wanna know is, are you trying to sort this out? ( ofc you are, I hope )
    We are waiting far to long for a ticket response, but that is probably because of the weekend.

    So with that said, could we just get it confirmed that tomorrow ( monday ) you guys come back with full force and sort our tickets out?

    With that, also a thanks to you mods who do your best to help us out!

  • Hello

    I'm sorry for the tickets responses yes weekend does come into to play and there was a couple holidays during this time as well. I know they're working diligently to get yours and many other tickets answered as quickly as possible. Tickets getting answered also depends on the severity of the problem. Some issues are simple where others not so much. They do get answered in the order they're received so with that making multiple tickets will not help the quickness of it getting answered. Not saying you've made multiple just for anyone reading this.

    Please hang in there it will all get sorted out I promise