So - suddenly kicked of the server this morning...
Called and was told it would be an hour as some back end stuff was happening. Totally fine.
Called 2 hours later - it will be another 1-2 hours. Ok.....
Called again just now (4 hours after second call). The fix the second tier guys pushed has caused a problem. Due to a public holiday tomorrow it will be Monday before they are able to look at it again.
Gobsmacked..... I actually feel sorry for the poor guy I spoke to - its not his fault. But this utterly unacceptable for a company to take the stance "We did some stuff - its broken everything 7 days to die wise - but hey ho, three days off so will look at it again Monday".
He offered me a 3 day extension which I politely (again, not his fault) refused and its now a 5 day extension.
Seriously unhappy at this shocking attitude to paying customers. If they have done something that broke 7 days to die on Nitrado - then they should ensure its worked on until fixed.... Not just shut down and head off for a three day break.