I was playing and suddenly lost connection to host and I checked my account on Nitrado, and my server doesn't even show up anymore. One is working fine, the other is just gone. The only message is shows is CANNOT FIND WEB INTERFACE ACCOUNT".
"CANNOT FIND WEB INTERFACE ACCOUNT"
- PsiLobster
- Thread is marked as Resolved.
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Hello,
Try from another browser if possible. The WebUI works fine for me.
If it still will not work for you, please contact Nitrado Support either by calling them or creating a ticket.
Thank you.
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I also have a problem. I bought a server 30 minutes ago and it still won't start.
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same here some of our servers are doing the same thing
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Hello
We are aware of the issues its currently being investigated please hang tight. I would still submit a support ticket for the issue though.
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I have this issue as well. I tried on Firefox, Chrome and Edge. Nothing works. I tried on a separate computer on a separate network, still nothing. Support doesn't even open for another few HOURS and is only open for 4 hours? WTF how do we get this fixed NOW? Tickets NEVER get read or responded to.
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Display MoreHello,
Try from another browser if possible. The WebUI works fine for me.
If it still will not work for you, please contact Nitrado Support either by calling them or creating a ticket.
Thank you.
Please don't suggest this, as it has nothing to do with a bad cache on browser. Multiple users are reporting this and had their server die at the exact same time about an hour ago. It's a serious issue that needs fixed asap.
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please see what I wrote above. We are aware ad it's being looked at right now.
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Hello
We are aware of the issues its currently being investigated please hang tight. I would still submit a support ticket for the issue though.
This must went up same time I was posting. Thank you for letting us know there is a wider problem.
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Any updates or ETA on this?
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Hello
We are aware of the issues its currently being investigated please hang tight. I would still submit a support ticket for the issue though.
Not at this time.
Updates will be provided when available.
It is still recommended as Rondeau04 suggested.
Thanks.
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I hope this issue doesn't reset my ark settings or server.
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Do we have any other information on this? I have a server in my cluster that has been down for hours and crashed in the middle of an event. I've been renting servers from nitrado for a long time I would like to keep being a customer but I cant even access my server remotely at this point it has practically disappeared. Are we going to lose save progress or our server backups? Also this shouldn't just be tagged with xbox one considering this is also a PC problem and is across game types looks like you guys have a data center down.
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The Forum visually does not allow you to see all tags on the forum in the top left as you see now. It already does have PC, XBox and PS4 tags.
And same update as of 43m ago.
"Updates will be provided when available."
Thank you.
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It is also an issue on PS4
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Yeah, at risk of losing a community that took months to build over this. I understand downtime is a thing, but this is kinda crazy
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This is also affecting mobile servers, my servers been down for hours, support said they are looking in to the “web interface problems” server shows up on safari and chrome but the app says I don’t even own a server.
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Is this an issue with a certain server or set of servers, a problem with the update or some kind of cyber attack? If we knew something this would really help.
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Is this an issue with a certain server or set of servers, a problem with the update or some kind of cyber attack? If we knew something this would really help.
It's definitely not the update. We have 2 service accounts with a total of 6 maps for our cluster. First account has 2 maps and 2nd account has 4. On the 1st account 1 of 2 servers is experiencing this problem, and on 2nd account 1 of 4 is having it.
From browsing the Nitrado forums for other games, multiple games are experiencing this problem, not just ARK. My guess is it's either an ISP problem, or hardware issue (maybe a drive in the RAID went bad or some other failure dealing with hardware )
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DOAGEN
Moved the thread from forum ARK: Survival Evolved to forum Gameserver. -
"Updates will be provided when available."
Thank you.
No new updates at this time.
Please continue to be patient. As directed earlier if you are still experiencing the issue- submit a ticket.
Thank you.
