Players mass kicked and then get unknown error on trying to re connect
This happens way too often. Server restart and console restarts dont help.
I assume this is down to your routing?
Please fix. it's annoying when people get kicked and end up going elsewhere as they cant get on for hours again.
The other day the server just died. It was the middle of the night so wasnt restarted for hours. I asked for an explanation but didn't get one. DO you not have logs?
Do you monitor the server statuses of your customers?
Support Tickets take over 12 hours to get a response and still not resolved over 25 hours later.
C'mon guys, we are paying for these servers and therefore expect a reasonable amount of support with them.
As a minimum I would expect a refund for the time the server cant be used!
