The latest patch1.1.20 can’t see my server.

Alexandria888 · Mar 27th 2019

Hello Nitrado’s team

My server still doesn’t show in the list after the last update but some of my players can play with the previous version. I wonder if there are some problems with the server. (FIY I have been trying restarting so many times but it still disappears from the list)

Please let me how to fix this, it’s almost 2days since I stuck on this! (My players are await)

DOAGEN · Mar 27th 2019

Hello,

Please advise what game, and platform so others in the Community can assist. Also so we can move this post to the correct area.

If you have already done a shutdown and restart, please contact Nitrado Support by creating a ticket or call them on Skype.

Here is the link:

Support | nitrado.net

Thank you.

Alexandria888 · Mar 28th 2019

I mean Ark Survival Mobile, after Others and I updated for the latest version (1.1.20), we can’t see some other servers and mine too. I have tried restarting or shutting down my server and running it again. Ones who can see my server, those play the previous version. I have sent the ticket and waited for their respond 3 days now. What should I do ?

I don’t have a Skype. Is there other way to contact the team? (I live in Thailand, usually speak Thai I afraid that if I can talk via the phone or Skype, I may make them misunderstand because of incorrect words and grammar)

I really need help because I have wasted renting days for a few days.

DOAGEN · Mar 28th 2019

If you go to the link you can fill out a ticket. All that you really can do, and wait. Forum Moderators do not have access to servers or accounts.

rayn · Mar 28th 2019

Me too

But I called Nitrado It just say"be patient"....

I wait my sever for 3days

danielshue · Mar 28th 2019

Quote from rayn

Me too

But I called Nitrado It just say"be patient"....

I wait my sever for 3days

Same sad case here, Nitrado too

The latest patch1.1.20 can’t see my server.

DOAGEN Mar 27th 2019

Drakexz Mar 28th 2019

Kaphalor Mar 29th 2019

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