I have been paying for two Ark PS4 servers for the past six months, one set to Ragnarok map and the other to Valguero. We have been playing on both maps for months.
This morning the Valguero map vanished from the lists. We cannot find it. I have reset the server twice. I have attempted to access it both with and without a password. My dashboard says that it is running but no combination of searching or filters have made it show up. It has all the same settings as the Rag server, and the Rag server shows up and is accessible. Both accounts are set to extend automatically and are paid up until the end of the month. There is a one word difference in the name of each server, and both servers start with my username. Up until today a search for my username found both servers. Today it finds only one. Please help!