JOINING FAILED: FAILED TO RETRIEVE ADDRESS?!?!?!

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    I am part of a small private unofficial PC server. A group of us pay for this server and early this morning (August 12, 2019) my friends and I got disconnected all at the same time around 12:30am ET. We were able to get back on the server for about 20 minutes and then all got disconnected again. We have not been able to log back on since. We are able to see our server listed in the session list, but every time we input our password the game acts like its going to load, but then brings us back to the session screen and says: JOIN FAILED: FAILED TO RETRIEVE ADDRESS. All of us have tried hard restting our consoles (Xbox One X), resetting our routers/gateways and we've also had our server guy restart the server twice. Nothing is working. It's upsetting that we PAY for this service and it's been knocked out for over 15 hours now. I refuse to believe this is a problem on our end at this point, based on other recent posts from fellow customers. At the bare mimimum, some kind of update on the servers would be great so we aren't all sitting here refreshing our servers for the next 24-48 hours. Thanks! Also, we are based out of the Ohio area, US server obviously.