UPDATE #3: Nitrado Statement and FAQ | RE: DayZ Pre-Order servers

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    Note: Platform Tag is PS4 but this applies to all console servers.


    Pre-Order fulfilment has re-started!

    Frequently Asked Questions

    (FAQs will be expanded as more questions come in)


    Q: How long will it take before all the Pre-Ordered Servers are installed?
    A: This will take several days because of the number of Pre-Orders and also because we're gradually adding, in waves, more game servers to ensure that the in-game server browser can handle it.


    Q: Will I get all the time I paid for?

    A: Your server's runtime will not start counting down until after your server has been installed.


    Q: My server was already installed and I'm unable to connect, what can I do?

    A: Currently Nitrado is waiting for the issue to be resolved on Bohemia's end, if you're unable to connect to your server, please refrain from submitting a support ticket, Nitrado support will be unable to assist.


    Q: My server already got installed, will I get the time back?

    A: Nitrado is always striving to be fair. Any server owners that have lost time due to these difficulties will have their server time extended once the difficulties have been fixed.

    Update:


    The run time of your DayZ server will only start AFTER the server is installed. So you will NEVER be charged for any time you cannot use.


    Additionally, we want to inform you about the pre-order process in general. After a game becomes available we install the servers in waves based on a first-come first-serve basis. This means the sooner you have pre-ordered, the sooner you will receive access to your server. (The first person to have Pre-ordered, gets installed first and so on)


    Unfortunately, this process might take longer and depends not only on the required hardware configuration and location, but also on the developers themselves. Currently Bohemia has put a temporary hold on orders to ensure the game runs well for everyone. For us this means that we unfortunately are in a position where we can only tell you that we will work very hard to get your server online as soon as possible.


    We sincerely appreciate your patience and will keep you updated via our social media and forum. Please also check @DayZ for additional info.

  • Mekki

    Changed the title of the thread from “Nitrado Statement and FAQ | RE: DayZ Pre-Order servers” to “UPDATE: Nitrado Statement and FAQ | RE: DayZ Pre-Order servers”.

    Update #2:


    We have started gradually rolling out installs of pre-orders again, this will take time as we're doing them in waves, this is because we're also making sure the in-game server browser can handle the rollout, so that when your server is installed it's working fine and you're able to play! We want to thank you for your patience so far and ask you to hold on a little longer!

  • Mekki

    Changed the title of the thread from “UPDATE: Nitrado Statement and FAQ | RE: DayZ Pre-Order servers” to “UPDATE #2: Nitrado Statement and FAQ | RE: DayZ Pre-Order servers”.

  • Mekki

    Closed the thread.

  • Mekki

    Changed the title of the thread from “UPDATE #2: Nitrado Statement and FAQ | RE: DayZ Pre-Order servers” to “UPDATE #3: Nitrado Statement and FAQ | RE: DayZ Pre-Order servers”.