Ark Server Gone???

Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!

Click here to go to the Discord Server!
  • I updated my game via xbox like I had to and then noticed my server days was at 10. So I go into the server and everything is gone. What happened? Why did my server get reset to the start? The people in my server are complaining about it and I'm not too pleased either with it atm.

    Did we just lose everything? Is there a way to get it back? I know I have restore things in my control panel but I'm not about to touch those unless I know what I'm doing and in this case I do not. If we have lost everything than I just don't need the service any longer as we put a lot of hard work into the server. So any insight would be great. Thanks!

  • Hello,

    Being it happened with a patch update, it is possible. ARK has done that before.

    You could try a recovery, but note the date on it. It may be a day or more.

    If you would like additional assistance, please create a ticket with Nitrado Support.

    Thank you.

  • The ticket thing doesn't work for me, it just sends me to the forums. I assume the recovery would be the map save backups? That's the only thing that is recent, everything else such as server and database backups are from July.

  • Yeah I just did the map recovery and went back to the days etc but all the buildings that used adobe are gone and like the simple bed is gone and a few others. So I assume ark took those out of primitive. So anything built in adobe was set to see-through. I'll try and work more on it today to see what else is missing or was taken out of Primitive.