Ark Server Gone???

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • I updated my game via xbox like I had to and then noticed my server days was at 10. So I go into the server and everything is gone. What happened? Why did my server get reset to the start? The people in my server are complaining about it and I'm not too pleased either with it atm.

    Did we just lose everything? Is there a way to get it back? I know I have restore things in my control panel but I'm not about to touch those unless I know what I'm doing and in this case I do not. If we have lost everything than I just don't need the service any longer as we put a lot of hard work into the server. So any insight would be great. Thanks!

  • The ticket thing doesn't work for me, it just sends me to the forums. I assume the recovery would be the map save backups? That's the only thing that is recent, everything else such as server and database backups are from July.

  • Yeah I just did the map recovery and went back to the days etc but all the buildings that used adobe are gone and like the simple bed is gone and a few others. So I assume ark took those out of primitive. So anything built in adobe was set to see-through. I'll try and work more on it today to see what else is missing or was taken out of Primitive.