I have 3 maps that will not start. They will not restart with a rollback. No matter how many times I try the servers will show starting up yet after a while show offline or stopped.
Phone support seems to have left for the day early or where not on duty at all.
No information as to any known issues available on any social media or Nitrado forums.
Till now I have had great interactions with Nitrado. That changed today.
I similarly have a server that's not starting up. I've tried restoring backups in various ways and nothing has worked.
If Nitrado is going to offer services internationally, they should make sure there is someone available 24/7
I’m glad I’m not the only one but that being said this is getting ridiculous. I can’t even find mine and my friends server.
same here, have been trying to start my server for 4 hours now and it just wont start after the update
yeah its been hours and nothing but crickets
I filed a ticket hours ago. It's weird because of the three servers I have, two are totally fine and it's just one not starting. I've tried restoring different backups and nothing matters. It tries to start up and then inevitably stops again. Not sure what to do. I thought it was the Valguero map but I've heard from someone else that their Valguero map was working and that Aberration was stopping. I dunno. Probably just needs to be fixed locally.
Would be nice to report back to the community a response from Nitrado.
I usually only have good to say about the company.
Not today.
usually when there is no response at all usually means no one has clue as to what is goin on or they dont know how to fix it, i called hours ago also and it just beeped three times and hung up on me
Do you happen to know the hosting locations of the servers that aren't working correctly. The tickets also tend to get answered between 24 to 48 hours. I'll reach out to see if I can find anything out. It is 10pm here though and I have to be up at 4 for work. I'm trying my best to help everyone out. I do apologize I know it can be frustrating when things dont work correctly. Just please be patient.
My server is in New York
New York
my server is in NY as well. It only just updated maybe 20 minutes ago. I know the NY servers didn't update with the rest of them
my server is in NY as well. It only just updated maybe 20 minutes ago. I know the NY servers didn't update with the rest of them
Ive restarted...forced stopped...forced restarted as recent as 10pm est and nothing.
my server shut down on it's own today. Attempted to restart it and same thing says its restarting for 5 min or so then switches to shutting down. My server is also in NY. All ready submitted a ticket.
we have the same issue and the same network place NY last time take to fix my server 3 days and I am preparing to waste another 3 days more until they fix the issue
I'll check my servers tomorrow I'm not able to get on at the minutes. Getting kids to sleep then work at 4am
3 days? that's ridiculous. I have dealt with other Hosting services before for PC and never had anything take that long. If it took that long or Is gonna take that long for this, then Nitrado needs to step up and get their stuff together.
mine is also in new york.
Here's another thought: the one that's not working has the first two sets of the IP address as follows: 31.214. The other two servers start with different sets.
Maybe a server rack is broken?
if im going to be waiting 3 days nitrado might aswell give out refunds or boost the days on the servers that you couldnt play obviously nitrado needs new techs if the ones they have now cant figure out the problem
