Can't submit a support ticket

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  • When I try to submit a Support Ticket it either says: "Your ticket could not be sent. The ticket could not be submitted. Please try again in a few minutes." or I can't even upload attachements because I get the error: "error. An unknown error has occurred. Please try again later."

    I tried with different browsers and on my phone but none methods of those worked.

    Please help.

  • Hello,

    We do not have access to your account or server here. This is a Community Support Forums for gamers and admins to help each other.

    Try clearing your cache if you have also tried a PC to access the site. For a Mobile device, delete and reinstall the app.

    If that fails when contacting support, they offer alternatives ways to contact them. Try those other channels.

    You could also try the Community Discord: Nitrado Community - maybe others in the community have ideas. In the discord we have no access either, but its pretty full of helpful folks with ideas.

    Thank you.