Connection Issue

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  • Was this issued resolved? I'm having a similar connection issue and a similarly confusing response from Nitrado "support". Moderator DOAGEN, any updates for us poor souls?

    Hello


    What console are you using? I use the series x and have realized ark doesn't like the quick resume at all. I've fixed the issued buy force quitting ark and then restarting. Sometimes it's deeper than that and requires the help of support. There really isn't a definitive fix for it. It's happens to some people on some servers and then it's fine for others.

  • DOAGEN

    Added the Label PC / Steam
  • If you are still having issues, some basic things to do:


    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support.

    (3) If this is a new server, try a reinstall. *note: sometimes this happens after a game update. Wildcard suggests to do a recovery backup.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.


    Link: NITRADO