Looking for some guidance, came back to Ark at the weekend and bought a 30 day server to play with friends, having used Nitrado for months at a time previously decided to return.
Server was working fine from the day of creation however all day today it is no longer available for connection in game, we all saved the server to our favourites which isn't appearing as if it's offline. Have had issues logging into the webpage all day with a generic error message screen splashing up repeatedly.
Logged in about 30 minutes ago to restart the server in case it just needed a kick as often the case however it still has not appeared.
When paying for a service I expect it to be available for use...