Server crashing for no reason

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  • I bought a server when Fjordur came out, and couldnt play for more than a couple of hours without a crash, sometimes minutes. I switched to Genesis part 2 and removed all the mods and it still crashed with the same consistency as before. Sometimes i get a crash log saying the following:

    LowLevelFatalError [File:E:\build\DevNext\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 1966080 bytes with alignment 0



    VERSION: 346.14

    KERNELBASE.dll!UnknownFunction (0x00007ffc4b2a9319) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff786c399ca) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff786c06ac9) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff786c2caca) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff786c058fc) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff787205b59) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7872d0233) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7872c93d8) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff787f4e22e) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff787053889) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7872a9789) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7872a2be2) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff78720c801) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff784ff7c12) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff784ff39cc) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff784ff8b9a) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff784ff8ce9) + 0 bytes [UnknownFile:0]

    ShooterGameServer.exe!UnknownFunction (0x00007ff7882a57a9) + 0 bytes [UnknownFile:0]

    KERNEL32.DLL!UnknownFunction (0x00007ffc4e2c7974) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffc4f1aa2f1) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffc4f1aa2f1) + 0 bytes [UnknownFile:0]

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    Sometimes i don't get a log at all.

    Ive even put the server saves far apart because sometimes it looked like it only crashed when it saved. (i manual save from inside the server which didnt seem to ever cause a problem)

    Everytime it crashes, the server freezes and i have to manual stop and start the server for it to actually work, loosing whatever progress i didnt save in time.

  • If you are still having issues, some basic things to do:


    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support.

    (3) If this is a new server, try a reinstall. *note: sometimes this happens after a game update. Wildcard suggests to do a recovery backup.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.


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