I just dropped a support ticket. I mention there were more and more people adding to this thread all stating we are using the Miami server. I hope it helps us.
#Error Code 12004
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- XBox / Windows 10
- IronJedi
- Closed
- Thread is marked as Resolved.
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Same here. Same message. I hope it is fixed soon
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Confirmed it's Miamis server network what I was going to say to ya'll is that if you have a recent backup you can just chnage the severs location and go back to it but I can't because I don't have one hahaha
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Miami here as well
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I am using Miami Network to and is not working
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So this might be a dumb question but if I have died in the ice place of Fjordur will I be able to teleport back there and get my stuff?
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Ark PS4 server hosted in Miami down here 12004 error as well
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Fun Fun, so that support ticket I sent in is not in my list. Guess I have had to ask for help too many times.
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Just got in and 20 seconds later it crashed
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Like many of us on the Miami server, I got the 12004 error code. Just to make sure I sent in a support ticket. I went back to check what I wrote and it is not on my list of tickets. Has anyone ever had this issue?
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Same issue. Miami as well.
I JUST purchased the service, too.
Is this frequent?
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Same exact issue here. First for us also. Is there a hurricane in Miami I'm unaware of lol
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My serves are in Miami too. Having the same problems too. Placed a ticket and they deleted it too.
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Getting the same message here for about the last hour
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Same thing just bought a server the server wasn't able to be found and I cant access the page were i can control my server.
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Same issue and error code here but on mobile. What's worse is that logging into my server that I've had with over two years of progress for myself and other players has been wiped out. I logged in a moment ago to find my server is back to day 1 with all tames, structures, items, premium, amber, everything gone.
I've already opened a ticket for this.. But I can't access the web UI to do anything or even view my backups.
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Still no change... My server is in New York btw as I saw other mentioning there's is in Miami. Is this widespread?
I've tried calling support only to get transferred to voicemail twice and the third time I waited for about half an hour on hold before it disconnected.
Wow.
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Atm Support has only advised its Miami, not other locations.
If you havent already, you may want to submit a ticket to Nitrado Support so they are aware its not just Miami.
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Yeah I did a couple days ago and just updated my ticket via email with them regarding the current situation after they "changed some things on the backend" to get it more stable everything got worse since I received that email early early this morning.
Unable to access web UI or main website, forums seem to be unaffected fortunately. Server is fully wiped with everything gone (never had this happen before), and I can't reach their support team that asked me to let them know how it's working since the change. I wouldn't be as concerned about the situation if the server was simply inaccessible, but the data being missing has me somewhat anxious as it's got at least two years of progression with myself and many others on it.
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I do know for Mobile ARK the folks are not able to restore from them due to a security issue. The game devs are working on it. Support may have access to them and can restore.
