Bought an additional server yesterday for Xbox One and have not been able to join it. It shows up in the server list but says “Cannot retrieve address” when I try to join. It is clustered to my lost island server. My lost island server is still playable, I just cannot connect to my new server I recently bought.
Tried these steps, still can’t access server
- Reinstalled the server
- Restarted server multiple times
- Checked to see if I bought correct server (Yes, it is Xbox One version)
- Checked cluster ID (yes, it matches my main lost island server cluster ID)
- Sent a ticket, no response