Character loss on upload

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  • I've lost two characters after uploading to both a tek transmitter (while on valgeuro) and a cave drop in aberration. I have successfully retrieved one character from aberration to valgeuro. Out of 3 characters losing two is beyond irritating. I don't know how to mitigate or avoid it altogether. Anyone else having similar issues?

    I have also lost all associated tames and items in the transfer as well.:cursing:<X

  • This has been happening a lot to players on our cluster as well ever since a couple of updates ago (its always been an issue, but has only recently gotten really bad). I did a bunch of testing and was able to recreate it within 5 minutes every time over the course of an hour. Here's what I've found for your reference:


    1. The issue appears to be that the game is losing the connection between your PSN, XBOX, or Steam IDs and your actual character. So even though its still there, the game doesnt recognize it and thinks you need to create a new character.

    1.a. When you lose the connection between the two, it seems the character is "lost" in the cloud somewhere and the game doesnt know where it is and thinks its on a different server. Even though it may be right in front of you if you manage to make a new character and get back to your base.

    2. This issue takes 2 forms.

    2.a. The first, is that after transferring from one map to another and then again after that and then log off, it will consistently lose the connection. So consistently that it can be reproduced in 7 minutes or less (depending on your distance from an obelisk when you spawn and the run time to get there)

    2.b. The second is when transferring, the disconnect happens mid transfer. This one I couldnt reproduce as consistently, and I've had mixed results with it. Sometimes the character will still be in the download window, sometimes it wont. If its not in the downloads, theres unfortunately no way to get it back :(

    3. There seems to be a "workaround" that we recommend to our players that seems to prevent scenario 2.a. Its a pain, but its better than losing your character.

    3.a Since the issue is with a "lagged" connection between the server and your character data, if your character dies in-between transfers, it forces a "sync" to that server, which forces that connection. Once thats established, it should be safe to transfer. Obviously not guaranteed, but it seems to be helping on our servers.

    4. For the issue where the character is lost on upload, I unfortunately have not found a way around that one. Like i said above, sometimes its in the downloads still when you log back in, other times its not. If its not, it is what it is.

    5. As a precaution, there's a couple options:

    5a. you can manually upload the dinos/items to the obelisks/drops so they are separate from your character, so that if you lose your character at least you still have your stuff, or you can kill your character right before transferring and then transfer to try and sync that fresh connection as i mentioned above.


    All of the above is a pain, and I tried to reproduce it on an official server but I couldnt make it to the obelisk without being killed, so I'm not sure if its official servers as well as unofficial or not. Hopefully this helps, and hopefully Wildcard is working on something for it...

    Not knowing something Yesterday just creates opportunity for growth Today. Strive to learn and do better, and be better for it.

  • My goodness that is a lot to digest! But I appreciate the info. I've been able to transfer one character so far, but have not been able to transfer a single tame. It used to show me a timer in the drops, but now the items or tames simply go into the drop with no timer. It also used to tell me something is being uploaded, but now the item/tame simply go into the ob like I'm moving inventory around. And the option for travel to another ark doesn't even exist, just upload survivor.


    I've only been back to ark for about a month now so I'm not in the know about the recent problems that may have popped up.
    I really wish I could change my timezone stamp because trying to do a quick reset to save these things without going too far back is a pain in the A!


    Is there any word on a fix for this, or is neither nitrado or wildcard being forthcoming, let alone acknowledging it?

  • I know its probably the first thing that was checked, but just in case, have you double checked that the checkbox for CrossArk is selected above the Cluster ID? If that got deselected somehow it would disable cross-ark even if theres a cluster id, and its easy enough to overlook

    Not knowing something Yesterday just creates opportunity for growth Today. Strive to learn and do better, and be better for it.

  • As of you writing that it was checked and has been. I play on both pc and xbox.

  • I can upload dinos and items with no issues atm.


    I know its probably the first thing that was checked, but just in case, have you double checked that the checkbox for CrossArk is selected above the Cluster ID? If that got deselected somehow it would disable cross-ark even if theres a cluster id, and its easy enough to overlook

    Basically when I try to upload a tame, I get no timer, there is no loading window that pops up. The creature goes in and the timer looks like --:--:--. In fact, it no longer says transfer to a different ark, just upload survivor. Even items no longer get a timer.

  • Small update: I turned crossark off so ill play on my xbox alone now. But I did another thing on a lark and I'm thinking it is what has shown some promise.

    I've been signing in with my girlfriends controller which signs into her account first, then I'd swap to my account and play (Both accounts are still signed in). Since I've been doing this, my map hasn't been saving ingame (On xbox, not pc. Pc map was fine). I'd have to rediscover everything. Yet, on my pc it was fine. So I was thinking the two accounts were clashing, and since my pc only had one active, I thought it might be this causing some issue.

    So I sign her off, use my own controller and was able to transfer some items from Valgeurro to Ragnarock successfully. I'm gonna test more after work, but it went as it should have on those transfer so I'm optimistic.