server

Did you make sure you have the "Steam" only checked in the webui server settings?

Then I would suggest checking out the Wiki and see if that helps:

https://wiki.nitrado.net/en/connect_to_an_ark:_survival_evolved_server

If it does not, feel to contact Nitrado Support to further investigate.

I'm having the same issue as well, I've done everything suggested on the wiki and I still get "Joining Failed, Connection timed out" I'm about to file a ticket. I found a free ark server to see if I was able to connect on a different server and I was able to connect just fine to the free server, no luck on my nitrado server though

If you are still having issues, some basic things to do:

(1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

(2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support.

(3) If this is a new server, try a reinstall. *note: sometimes this happens after a game update. Wildcard suggests to do a recovery backup.

(4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

Link: NITRADO