Ark Survival NA Lost Island dont conecting

Good afternoon.

I would like to know why I can't get access to any Ark NA server on the Lost Island map. The other maps enter normally. I can get into lost EU and lost OC, but no NA server appears in the list. The technical support of my internet provider said that there is no problem there...

The Battlemetrics site shows that the map is online.

I can only make the server appear in the list using vpn, but it does not connect. I don't want to lose my stuff. I have my stuff on the map NA Lost Island 1044

Please, how to solve it?

Awaits

Quote from DOAGEN

No idea. Could try a game validation through steam. That may or may not correct it. Could try a traceroute.

tks for answering! i dont have idea how to try a traceroute...
game files is ok.. any other servers work normal!

Quote from DOAGEN

Google is your friend.

How to Run a Traceroute on a Windows 10 Computer

1. Open the Windows search box. ...
2. Then type CMD in the search bar and click Open.
3. Next, type tracert followed by a space and then an IP address or URL. ...
4. Finally, press Enter on your keyboard and wait for the traceroute to finish.

   
   

   This is a Community Support Forum for customers of Nitrado that rent to share and provide ideas/suggestions to each other.

i make tracert to server 1044 ip...

C:\Windows\System32>Tracert 45.159.5.197

Rastreando a rota para 45.159.5.197 com no máximo 30 saltos

1 <1 ms 1 ms <1 ms 192.168.0.1

2 1 ms 1 ms 1 ms 192.168.200.1

3 2 ms 2 ms 2 ms 100.105.0.1

4 * 4 ms * 172.18.1.69

5 6 ms 9 ms 9 ms 8.243.156.185

6 53 ms 52 ms 55 ms 4.69.214.230

7 58 ms 66 ms 66 ms 94.142.107.38

8 146 ms 133 ms 141 ms 94.142.122.31

9 134 ms 134 ms 134 ms 213.140.43.234

10 129 ms 129 ms 130 ms 169.254.0.249

11 128 ms 128 ms 127 ms 10.255.81.209

12 131 ms 130 ms 130 ms 92.223.107.231

13 131 ms 130 ms 130 ms 46.251.228.219

14 130 ms 130 ms 130 ms 46.251.228.218

15 130 ms 130 ms 130 ms 46.251.228.219

16 135 ms 130 ms 130 ms 46.251.228.218

17 130 ms 130 ms 136 ms 46.251.228.219

18 130 ms 131 ms 130 ms 46.251.228.218

19 134 ms 130 ms 130 ms 46.251.228.219

20 132 ms 131 ms 130 ms 46.251.228.218

21 130 ms 131 ms 130 ms 46.251.228.219

22 135 ms 133 ms 130 ms 46.251.228.218

23 132 ms 130 ms 130 ms 46.251.228.219

24 138 ms 131 ms 130 ms 46.251.228.218

25 133 ms 134 ms 130 ms 46.251.228.219

26 130 ms 134 ms 130 ms 46.251.228.218

27 131 ms 130 ms 130 ms 46.251.228.219

28 134 ms 135 ms 133 ms 46.251.228.218

29 131 ms 130 ms 133 ms 46.251.228.219

30 134 ms 131 ms 135 ms 46.251.228.218

Rastreamento concluído.

C:\Windows\System32>

It returned this to me...

A second time:

C:\Windows\System32>Tracert 45.159.5.197

Rastreando a rota para 45.159.5.197 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.0.1

2 1 ms 1 ms 1 ms 192.168.200.1

3 7 ms 2 ms 1 ms 100.105.0.1

4 * * * Esgotado o tempo limite do pedido. (TIMEOUT IN ENGLISH)

5 16 ms 21 ms 6 ms 8.243.156.185

6 52 ms 52 ms 52 ms 4.69.214.230

7 58 ms 58 ms 66 ms 94.142.107.38

8 133 ms 133 ms 139 ms 94.142.122.31

9 133 ms 136 ms 133 ms 213.140.43.234

10 130 ms 128 ms 128 ms 169.254.0.249

11 128 ms 128 ms 132 ms 10.255.81.209

12 130 ms 130 ms 131 ms 92.223.107.231

13 130 ms 130 ms 130 ms 46.251.228.219

14 136 ms 132 ms 130 ms 46.251.228.218

15 130 ms 130 ms 130 ms 46.251.228.219

16 130 ms 130 ms 134 ms 46.251.228.218

17 130 ms 134 ms 130 ms 46.251.228.219

18 130 ms 132 ms 134 ms 46.251.228.218

19 131 ms 130 ms 193 ms 46.251.228.219

20 130 ms 130 ms 149 ms 46.251.228.218

21 131 ms 133 ms 130 ms 46.251.228.219

22 136 ms 131 ms 130 ms 46.251.228.218

23 131 ms 141 ms 130 ms 46.251.228.219

24 130 ms 130 ms 130 ms 46.251.228.218

25 131 ms 130 ms 132 ms 46.251.228.219

26 131 ms 132 ms 134 ms 46.251.228.218

27 130 ms 146 ms 133 ms 46.251.228.219

28 130 ms 133 ms 130 ms 46.251.228.218

29 131 ms 133 ms 130 ms 46.251.228.219

30 130 ms 135 ms 131 ms 46.251.228.218

Rastreamento concluído.

C:\Windows\System32>

Seens to be a problem in same place, 2 hours between twoe tracert

i tried a trace to after / before ips in problematic place, i have this:

C:\Windows\System32>Tracert 172.18.1.69

Rastreando a rota para 172.18.1.69 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.0.1

2 1 ms 1 ms 1 ms 192.168.200.1

3 2 ms 2 ms 2 ms 100.105.0.1

4 4 ms 3 ms 3 ms 172.18.1.69

Rastreamento concluído.

C:\Windows\System32>Tracert 8.243.156.185

Rastreando a rota para 8.243.156.185 com no máximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.0.1

2 1 ms 11 ms 2 ms 192.168.200.1

3 3 ms 2 ms 2 ms 100.105.0.1

4 * * 4 ms 172.18.1.65

5 * * 5 ms 172.19.0.2

6 8 ms 7 ms 7 ms 8.243.156.185

Rastreamento concluído.

C:\Windows\System32>

Quote from DOAGEN

So based on your trace it appears to be an internet issue closer to your end. When you do a tracert, it starts at your own network and the last ms is closest to the server.

Look at the hops..

1 <1 ms <1 ms <1 ms 192.168.0.1

2 1 ms 1 ms 1 ms 192.168.200.1

3 7 ms 2 ms 1 ms 100.105.0.1

4 * * * Esgotado o tempo limite do pedido. (TIMEOUT IN ENGLISH)

5 16 ms 21 ms 6 ms 8.243.156.185

That is either your own personal network or internet at your end. The first 2 hops since they are 192.168.x.x are within your network. And since it passed the other times, and your provider says its ok-its probably intermittent. I know you say the other servers work fine which could be the case as they have other routes. Try rebooting the Cable modem/Router and even your personal router if you have a 2nd device (always the first thing to do).

I am assuming the IP address of your server is the 45.159.x.x

More than likely you are going to have to wait on the issue with the internet to self resolve. Nothing you nor the other end can control on the middle.

Display More

Yes, NA Lost Island 1044 (official steam) is this IP 45.159.5.197

I will contact my provider and send this information

is there any way to know where this is?

3 7 ms 2 ms 1 ms 100.105.0.1

4 * * * Request timeout (TIMEOUT IN ENGLISH)

5 16 ms 21 ms 6 ms 8.243.156.185

3 2 ms 2 ms 2 ms 100.105.0.1

4 * 4 ms * 172.18.1.69

5 6 ms 9 ms 9 ms 8.243.156.185

i connected throug VPN (using Proton VPN) now... but because HUGE lag is unplayable

I talked to my ISP again today, and they checked there and said that everything is OK there.

They asked to check with you, because I can connect to other servers and only in NA Lost Island that is blocked the route, because the time it reaches the IP

13 130 ms 130 ms 130 ms 46.251.228.219

14 136 ms 132 ms 130 ms 46.251.228.218

it proceeds in a loop and does not put me at the final destination which would be the server.

It is there in these IPs Nitrado that does not happen routing, but is only in a loop.

is there anyone in nitrates who i can talk to in my language? here in my country there are several people with the same problem

Translated with DeepL Translate: The world's most accurate translator (free version)

I talked to my ISP again today, and they checked there and said that everything is OK there.

Quote from DOAGEN

Feel free to contact Nitrado Support to further investigate by submitting a ticket.

We have no access to servers or accounts here. thank you

how to contact nitrato to resolve this?