Outlaws of the Old West - Nitrado Hosting Issue

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    Rented a Nitrado server and its showing as installed and running, but its not functional at all. Can't connect to it via steam, find it in server listings etc?


    Restarted, even reinstalled but its still not available.


    Now day 2 waiting for assistance in support ticket, anyone got any ideas on how to make it available for use?


    Thanks.

    Please be aware that it is needed to add +1 to the Port.

    So if your Port is 20100, you need to enter 20101.


    If still no connection possible, please let Steam check the Game files and restart Steam.

    @Merlin check if your server logs state;


    LogOnline: Display: STEAM: Loading Steam SDK 1.39

    LogOnline: Warning: STEAM: Failed to initialize Steam, this could be due to a Steam server and client running on the same machine.


    My server was available for a few days ( i first had to move server locations due to what i believe was a bad setup on the first one) but my server just restarted tonight for an unknowm reason and now its changed ports and cant be found even though its running.


    Be interesting to see if you also have the same events logged above, im guessing the steam API then fails to register the server as being available so you cant connect to it.

    is anyone else having the same problem I'm finding it in the Log. Its the only thing that dose not look normal I can see maybe just because it looks like its making the problem


    I can't find my server in the server list now sure how the short cut works but dose not look like the server even up do to the messages



    [2019.03.20-22.05.11:339][163]LogEQS: Warning: Query EQS_FindWaterPositions over execution time warning. Total Execution Time: 44.10 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.11:643][173]LogEQS: Warning: Finished query EQS_FindWaterPositions over execution time warning. Total Execution Time: 114.44 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.11:722][175]LogEQS: Warning: Query EQS_FindWaterPositions over execution time warning. Total Execution Time: 26.39 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.11:778][177]LogEQS: Warning: Finished query EQS_FindWaterPositions over execution time warning. Total Execution Time: 33.00 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.11:822][178]LogEQS: Warning: Query EQS_FindWaterPositions over execution time warning. Total Execution Time: 33.76 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.11:881][180]LogEQS: Warning: Finished query EQS_FindWaterPositions over execution time warning. Total Execution Time: 35.13 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.12:018][184]LogEQS: Warning: Query EQS_FindWaterPositions over execution time warning. Total Execution Time: 27.62 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.12:045][185]LogEQS: Warning: Finished query EQS_FindWaterPositions over execution time warning. Total Execution Time: 27.64 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.12:385][195]LogEQS: Warning: Query EQS_FindWaterPositions over execution time warning. Total Execution Time: 29.59 ms (detailed data not available without USE_EQS_DEBUGGER)

    [2019.03.20-22.05.12:411][196]LogEQS: Warning: Finished query EQS_FindWaterPositions over execution time warning. Total Execution Time: 29.68 ms (detailed data not available without USE_EQS_DEBUGGER)

    I will say my server logs have a lot of errors/warnings about missing plugins on startup & missing assets etc ( its EA right) but i also have those events you mention logged during which time my server was online and being played on. My server became unavailable this evening but i dont think those events match up timewise for me.

    I am having the same problem i hope that Nitrado will be reimbursing its members as they have paid for somthing they cant use i have a support ticket in and have had no reply what so ever hope this will get fixed and we get compensated for none use of services over the period of time its been off.