All data goes back to zero

Hi everyone, my ark mobile server a few hours ago suddenly shutdown, and when the server started, the population on the server goes back to zero, and accounts were empty no base no dino tamed.

Please help me restore my server population as before.

Quote from DOAGEN

Hello,

If you do not have access to do a recovery backup (believe mobile does not) you will need to contact Nitrado Support.

We have no access to accounts or servers here.

Our apologies. Thank you.

I can't restore the server backup,

Yes, I'm currently creating tickets for the Nitrado support team.

a lot of money i spent to build the server.

things like this sometimes make me disappointed.

The nitrado team support very very slow to respons on my one tickets, i can't believe this.

Many my members complain to me, their premium item is gone.

Im frustrated.

Today, My Ark mobile Server back to normal.

Population back to normal, after being restored by nitrado support team.

This is purely a mistake not from me.

I hope this thread is closed.

Thankyou.

Sincerely,

Pembunuh_Waktu.