All data goes back to zero

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • Hi everyone, my ark mobile server a few hours ago suddenly shutdown, and when the server started, the population on the server goes back to zero, and accounts were empty no base no dino tamed;(.

    Please help me restore my server population as before.

  • Hello,

    If you do not have access to do a recovery backup (believe mobile does not) you will need to contact Nitrado Support.

    We have no access to accounts or servers here.

    Our apologies. Thank you.

    I can't restore the server backup,

    Yes, I'm currently creating tickets for the Nitrado support team.

    a lot of money i spent to build the server.

    things like this sometimes make me disappointed.

  • Today, My Ark mobile Server back to normal.

    Population back to normal, after being restored by nitrado support team.

    This is purely a mistake not from me.

    I hope this thread is closed.





    Closed the thread.