ARK Server not starting, Stuck, offline

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    Yeah i made a ticket for both. So a ticket that never gets addressed is the only solution nitrado provides? if so, i ask again. does anyone know a better host? If so, feel free to send me a PM. i have never made it a single bill cycle without my server being left useless for weeks because of no support

    Has anyone been dealing with constant server hiccups and crashes. Or disconnects cause I been having them near constantly for the last 3 days and I am pretty sure its not mod issues. I run all these mods before and been in servers that had way more.

    Quote from PabloLuigi

    I bought the service 3 days ago and I'm still unable to access my server. It's getting ridiculous at this point. Are people going to get reimbursed for lost time?

    I am going to have to agree on this one. it has now been 24 hours, and very little in the form of both communication and a plan/timeline to resolve. In the industry I work in, the services we provide... if they are down or demonstrably disrupt the ability/access of people to said service (especially those that are time specific), we offer partial refunds, at least. Would be great to have more information.

    Yes a ticket was submitted. Yes, I have validated and done everything that is recommended asked. Yes, I am patient. But, it is also reasonable to find at least some information addressing what seems to be a major outage (at this moment, on the xbox side, there are legit no official servers or 'unofficial PC sessions' available in session list).

    Many servers are apparently stuck in restart or stop. Nitrado says they are working on it. My ark server has been in restart for 6 days. No force stop or start works.. I put in a ticket and had the standard "we're working on it" response and nothing else. I just called and they said the same thing. Some servers in many locations are stuck in restart. They have no idea when it will be fixed but said they have a special team working on it. My server even has a notification at the top about it. Or it did, now the web interface isn't working.

  • DOAGEN

    Closed the thread.