Xbox Ark Server "could not retrieve address"

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  • So I ordered an Xbox server through the Microsoft store on the Microsoft store on my Xbox series x for me and my friends to play, yet immediately when we try to connect we get hit with a could not retrieve address. Any help is appreciated as I hope I didn't just waste my money for nothing.

  • Hello,


    If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support.

    (3) If this is a new server, try a reinstall. *note: sometimes this happens after a game update. Wildcard suggests to do a recovery backup.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.


    Additional info in the Wiki: https://wiki.nitrado.net/en/connect_to_an_ark_survival_evolved_server_for_ps4/xbox_one


    Link: NITRADO